Delete your account
You can request deletion of your One Call Group account and associated personal data from the customer or Pro tradie app, or by email without installing or signing in to either app.
Request in the app
- Sign in to the One Call Group customer or Pro app.
- In the customer app, open Account → Delete account. In the Pro app, open Business → Delete account.
- Choose Request account deletion and confirm.
The app displays the scheduled deletion date. The standard waiting period is 30 days. You can cancel the request from the same screen before deletion is completed.
Request by email
Email info@onecallgroup.com.au with the subject One Call Group account deletion. Send it from your registered email address and include your account name. Do not send your password.
If you cannot use your registered email, include that address so support can help verify account ownership. We will confirm the request and explain its deletion schedule.
Email a deletion requestWhat happens to your data
Deleting your account removes your name, account email, phone number and password, revokes sign-in sessions and removes linked social sign-ins and push-notification registrations. Your account can no longer be used after deletion is completed.
Associated service requests, quotes, messages, attachments and support records are reviewed as part of the request. Personal data that is no longer required is deleted or de-identified. Records required for legal obligations, security, fraud prevention or unresolved disputes may be retained only while needed for those purposes. An active legal hold can delay deletion until the hold is released. Support can explain any retention that applies to your request.
You can also email support to request deletion of particular personal data while keeping your account. We will explain if any requested records must be retained.
Firebase and notification data
Both apps use Firebase Analytics, Crashlytics, Performance Monitoring and Cloud Messaging. Account deletion removes the push registrations held by One Call Group. Firebase diagnostic and usage records follow separate provider retention periods and are not necessarily removed immediately when an account is deleted. Include any specific app-data concerns in your request so our privacy team can assess them and explain what can be removed or must be retained. Do not send passwords or private device credentials.
Read our Privacy Policy for more information about how One Call Group handles personal data.