Independent tradies decide whether to respond, provide their own quote and contract directly with the customer. Customers must verify suitability before hiring.
Requests for local services
Use the booking tool on this website to describe a job. One Call Group is not a trade provider and cannot give a trade quote or attend the property itself.
Privacy questions and complaints
Email privacy@onecallgroup.com.au. Include enough information for us to identify the issue, but do not email identity documents, payment details or unnecessary sensitive information.
Legal and platform-policy enquiries
Email legal@onecallgroup.com.au for questions about the platform terms, fair-trading information or a formal legal notice.
Questions about a tradie or quote
The independent tradie is responsible for their quote, contract, work, licensing and remedies. Contact them directly first. Consumer complaints may also be taken to the relevant state or territory regulator.
Information to include
Provide your name, the email or phone used for the request, a short description of the issue and any relevant request reference. Never send passwords or full payment-card details.